sales@billybonkers.com Return Policy: We strive to make all of our customers happy.  Occasionally there are reasons for items to be returned, including something as simple as a change of mind.  We are happy to accommodate our customers under the following terms: If you are not completely satisfied and wish to return an item, send an email request for a Return Merchandise Authorization (RMA) number.  We recommend sending returns by some traceable delivery (tracking or delivery confirmation) and in a secure box.  We are not responsible for lost or damaged packages being returned. All items for return must be returned within 30 days and must have an RMA number to be processed.  Items must be returned in resalable condition.   Non-defective returns that are in resalable condition may incur a 20% restocking fee.  There is no refund on any shipping fees.  In the event of a mis-shipped item we will gladly reship at our expense. Items that are not in resalable condition will not be refunded.  Resalable means that is in its original condition with all seals intact and in a condition that you would find desirable if you purchased the item. Items damaged in transit must be reported to BillyBonkers.com or the carrier immediately.  The carrier may wish to examine the package, so in the event of damages it is important that you save all packaging and report damages within 24 hours of receipt. If you have any additional questions, please email us at sales@billybonkers.com Thank you for shopping with us!